Responsible Gambling

We are committed to safer gambling and to keeping play under control. Our goal is to provide a clear, practical set of tools and advice so you can enjoy gaming safely. We encourage everyone to set limits, take breaks when needed and seek help if gambling stops being fun.

Player protection principles

We put player safety first. We monitor activity for signs of harm, ask for verification where needed and offer transparent options to control play. Our approach is based on prevention, early intervention and easy access to support services.

Activity-control tools

You can manage your account with several easy controls in Account - Responsible Gambling. These tools are available immediately and are designed to give you flexibility and time to reflect on your activity.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be reduced immediately; increases may require a cooling-off period before they take effect. Minimum and maximum values are shown in your account so you can choose what suits you.

Loss limits

Loss limits let you cap net losses over a chosen period. These limits are checked before bets are placed to prevent spending beyond your set threshold. Loss limits can be adjusted down instantly and are useful to keep sessions affordable.

Time limits and session controls

Use session time-outs and reality checks to manage how long you play. Options include short breaks from 6-30 days and automatic reminders every 30 or 60 minutes. You can also enable a cooling-off period that restricts account withdrawals for a short time after large wins or activity changes.

Self-exclusion

If you need a longer break, self-exclusion blocks account access for a chosen period and is integrated with national multi-operator schemes. Requests are straightforward and staff can explain reactivation rules; note that some exclusions cannot be lifted early.

Signs of problematic behaviour

Watch for changes such as chasing losses, hiding activity, frequent deposit increases, sleeplessness or neglecting responsibilities. If you notice these signs in yourself or someone close to you, take action with limits, time-out or self-exclusion and contact support for guidance.

Practical tips for staying in control

Decide a weekly budget and stick to it, enable deposit and loss limits, use reality checks, avoid gambling when stressed or intoxicated and keep payment details secure. Consider removing saved cards from your account and ask for voluntary account closures if needed.

Professional help and support organisations

If you need extra help, organisations such as GambleAware, GamCare and Gambling Therapy provide advice, counselling and helplines. Our support team can point you towards these services and help apply account limits, breaks or self-exclusion.