Data Privacy Policy

This Privacy Policy explains how SpinKong Casino collects, uses, stores and protects information when you use our website or services. We take user privacy seriously and aim to handle personal information fairly and transparently. Please read this page to understand what information we may collect, why we use it and the choices available to you.

Information we collect

The information we collect depends on how you use our services. It may include details you provide when creating or managing an account, contacting us or completing account checks.

Personal data

Personal data may include your name, date of birth, address, contact details and account login information. If you contact our support team, we may also keep the information you provide and records of our communications with you.

Technical and activity data

When you visit our website, we may collect technical information such as your IP address, device type, browser, operating system, language settings and pages viewed. We may record account activity, including sign-in events, preferences and interactions with website features. This helps us operate the service, maintain account protection and identify technical issues.

Transactional data

We may keep records of deposits, withdrawals and other account transactions, including their dates, amounts, status and payment method. Payment details are handled through relevant payment providers. We do not need to retain full payment credentials where these are securely processed by a provider.

How we use information

We use information to provide and administer your account, process transactions, respond to enquiries and maintain the security of our services. We may also use it to prevent misuse, investigate unusual activity, meet applicable record-keeping obligations and improve website performance. Where required, we will explain the relevant purpose when collecting information.

Information storage and protection

We keep personal information for as long as it is needed for the purposes described in this policy, including account administration, resolving disputes and meeting applicable obligations. Retention periods may differ depending on the type of information and the reason it was collected.

We use appropriate security measures designed to protect information from unauthorised access, loss, alteration or disclosure. Access is limited to people and service providers who need the information for their work. No method of storing or sending information online can be guaranteed to be completely secure, so please keep your login details private and contact us if you suspect unauthorised access to your account.

Cookies and tracking technologies

Our website may use cookies and similar technologies to keep essential features working, remember preferences and understand how visitors use the site. You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the website work. Where consent is required, we will request it before using non-essential cookies.

Sharing information

We may share relevant information with third-party providers that support services such as payment processing, website hosting, security and customer support. These providers may use information only as needed to perform their services for us. We may also disclose information where required by law or to protect our users, services or legal rights. We do not sell personal information.

Your privacy rights

Depending on the circumstances and applicable law, you may have the right to request access to your personal information, ask us to correct inaccurate details or request deletion. You may also be able to object to or restrict certain uses, or ask for a copy of information you provided. These rights may be subject to exceptions.

To make a request, contact our support team through the available account or website channels. We may need to confirm your identity before responding. You can also update some account details through your account settings.

Updates to this policy

We may update this Privacy Policy when our practices or services change. The latest version will be published on this page with its updated date. Please check back from time to time to review any changes.