Questions about your SpinKong account, payments or an active promotion? Our support team can help with account access, technical concerns and general feedback. You can get in touch by email, phone or live chat, whichever is most convenient. If your query relates to a payment or a game, include the relevant details so we can look into it. Please do not send passwords or full card details. We will direct your message to the appropriate team and respond as soon as possible.
| Department | Contact |
|---|---|
| Customer support and account enquiries email | [email protected] |
| General enquiries and feedback email | [email protected] |
| Affiliate partnership enquiries email | [email protected] |
| Telephone support for account enquiries | +44 20 7946 0382 |
| Customer support working hours | 24/7 |
| Live chat for general questions | Available 24/7 |
Email Support
Email is our preferred contact method for detailed requests, account issues, or cases that require documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details, your account ID and any relevant attachments. Providing full information helps us process your request faster and avoids delays in verification or response.
Contact Form
Response Time
Support response times: most inquiries receive a reply within one business day. Live chat is usually immediate or answered within minutes during peak hours. Email and ticket requests are typically handled within 24 hours on business days. Complex cases requiring verification or third-party checks may take up to 3-7 business days. We will keep you updated in the ticket as the case progresses.
Feedback
We welcome your feedback, suggestions and ideas to make the site better. Please share anything about games, payments, promotions or usability - every message is read by our product and support teams. Feedback is reviewed carefully and used to fix issues, refine features and improve the overall user experience. Thank you for helping us make the site more reliable and enjoyable.